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FAQ

Q. Why is my toilet running?

A. If you hear water running in your toilet tank for extended periods, then your toilet is leaking water and wasting tons of water. It is dumping water down the overflow tube and wasting up to 200 gallons of water daily. The problem may be a corroded overflow pipe, flush valve assembly or a worn out flapper valve.

Q. How new and efficient is my toilet?

A. If your toilet was manufactured before 1994; it is probably not water efficient. Older toilets use 3.5 gallons per flush. Newer low-flow toilets around 1.6 gallons per flush and the newest low-flow designs provide the same amount of flushing power as old 3.5 gallon models.

Q. Why does my water look yellow and rusty?

A. Overtime the pipes become rusty and the pipes get a buildup of rust/iron oxide. Buildup is due to the galvanized pipes.

Q. Why do I run out of hot water?

A. One cause could be the age of the water heater. It is important to maintain your water heater by flushing it yearly to prevent sediment buildup in the tank.

Q. Why is my water pressure not good?

A. One reason may be the age of the pipes, as they get older the buildup of rust or iron oxide causes them to close up over time and causes the diameter of the pipe to lessen which restricts the flow of water through them.

Q: My dishwasher does not drain completely. What's the problem?

A: Dishwashers are designed to leave some water in the bottom of the unit at the end of each cycle. This keeps the heating element from burning up. However, if the dishwasher does not empty at all, there could be a serious problem. A problem could be from the clogged drain line, a faulty motor or an electronic issue.

Q:How Do I Get A Snake Down a Tub Drain?

A: To get a snake in the drain you take off the *overflow plate*. That's the chrome thing on the tub wall with two screws. When you pull it out - two sections of the stopper mechanism will come with it. It's hinged so it will bend through the hole. Chances are that hair caught on the end of this mechanism is clogging the drain- you might not even need to snake it.

Q: The Faucet CLUNKS When We Turn It On ?

A: 99% of the time when you hear a clunk in any pipe when you turn a faucet on/off - it's a loose washer in the faucet. When you take it apart be sure you get the old washer and a screw. If you don't - turn the water back on and flush out the missing part.